Will I receive an order confirmation?
• Yes! Within 30-minutes of placing a successful order. Your order confirmation will be e-mailed to you.

How long will it take for me to get my order?

• Orders typically ship within 48-hours of being placed and are shipped with UPS using standard delivery of 3 to 5 business days.

Will I get a tracking number?
• Yes! You will be sent a shipping notification e-mail that includes your UPS tracking information once your order ships.

I am having problems placing my order and it won’t go through. What should I do?
• If you are having problems with you order, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. You may also contact us at 813-658-8162 between the hours of 10:00 AM and 6:00 PM PST Monday through Friday.

How do I change something on my order?
• Unfortunately, we are unable to make changes to your order once it has been placed. If you are attempting to cancel your order, please call 813-658-8162 immediately. Once our warehouse has fulfilled the order, we are unable to cancel it.

How do I return or exchange an item I purchased?
• You may return item(s) to us (at your expense), unused and in good condition with tags still attached. Once we receive items we will issue a credit for the amount of item charges. (shipping cost is not refundable)

How long will it take to process my return?
• Returns are processed within 7-days of us receiving your items.

I’m unsure about sizing and have a question regarding fit. Where is your size chart?
• You may find our Size Chart here. Please remember that this should only be used as a general guide for sizing.

I want to be a A&M Massey Collections Reseller. Do you offer wholesale accounts?
• We appreciate your enthusiasm and wanting to be a reseller of A&M Massey Collections merchandise. Send us an email put “Request to Resell” in subject, Address our Marketing Director Alex Massey in the body of the email.

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  Mon. thru Sat. 10am - 7pm  

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