Is there a cost to get started with my project?
Yes! We REQUIRE a 50% Deposit of the total order to get started with your project.
How fast can I get my project completed?
Every Custom Request is different based on type of content and the production of material.
What if I don’t like the art proof I received of my custom design?
Not a Problem, reply to art proof via email with details of the correction or changes you need to see. If it’s too much to type, feel free to schedule a consultation to verbally go over the details with us.
How many proofs do I get with my request?
All orders include up to 3 proofs. After the 3rd proof is not approved, there will be extra charges required in order to continue with your project.
Do you have any templates I can choose from?
No, We Custom Design more than 85% of our content for our clients and our in house content.
Can I order multiple items at a time?
Yes! Of course, just let us know if you need on one or multiple invoices
How do I submit my idea for a film or tv show?
Schedule a consultation.
I would like to be a marketing partner. Do you offer wholesale accounts?
We appreciate your enthusiasm on wanting to be a marketing partner of Connecx Multimedia. Send us an email firstname.lastname@example.org put “I would like to become a partner” in subject.
Will I get a tracking number on my order?
Yes! You will be sent a shipping notification e-mail that includes your UPS tracking information once your order ships.
What happens if I get a delivery that isn’t correct?
Take a photo of what you received and email it to us with your order approval date
How do I return or exchange an item I purchased?
You may return item(s) to us (at your expense), unused and in good. Once we receive items we will issue a credit for the amount of item charges. (shipping cost is not refundable)
How long will it take to process my return?
Returns are processed within 7-days of us receiving your items.